At Q39, we are committed to protecting your privacy. This policy outlines how we collect, use, and share personal information on q39kc.com.
Contact Information
For any questions or concerns, you can reach us at:
Phone: 816.255.3753
Email: guestservices@q39kc.com
Information We Collect
Information You Provide
We collect personal information you provide to us, which may include:
- Identifiers: Name, email address, phone number, physical address, and company name/title (for inquiries, sales, marketing, technical support, and customer service).
- Payment, Transaction, and Financial Information: (such as date and time or transaction, items purchased, amount purchased, manner of payment, including coupon, gift card, credit/debit card, Rewards member information, and whether the purchase is in-store or online).
- This information is used to fulfill your order, complete your transaction, update your Rewards account, detect and prevent fraud, and provide data for advertising and marketing.
- Website Interaction: Areas of interest to improve user experience.
- Job Applications: Information submitted for hiring evaluation and processing.
Information We Collect Automatically
When you interact with our website, we automatically gather certain data, including:
- Activity Data: Recognizing login status and preferences.
- Transaction Details: Purchase information, including product details, price, and date.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience, track engagement, and analyze site performance with tools such as Google Analytics.
- Do Not Track. Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. Currently, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
- Social Media Engagement: We may obtain information about a customer if the customer interacts with Q39 through social media, such as “liking” or “following” the Q39 on social media. Information may be used for future advertising purposes.
How We Use Your Information
We use your personal data to:
- Provide, maintain, and enhance our products and services.
- Process transactions, including sending confirmations, invoices, and customer surveys.
- Personalize and improve your website experience.
- Send technical notices, security alerts, and customer support messages.
- Respond to inquiries and provide customer service.
- Share relevant news, product updates, and promotional content through marketing channels.
- Analyze website traffic, trends, and user engagement.
- Deliver personalized ads on third-party platforms, through location based marketing, or opted in SMS messages.
- Manage contests, sweepstakes, and promotional campaigns.
- Detect, investigate, and prevent fraud, security breaches, and legal violations.
- Comply with legal and financial obligations.
- Any other purpose disclosed at the time of data collection.
We may anonymize or aggregate personal data to ensure it cannot identify specific individuals, using it in compliance with applicable laws.
Data Retention
We retain personal information as needed to fulfill legal, contractual, and business obligations.
How We Share Your Information
We may share your personal data under the following circumstances:
- Service Providers & Vendors: Third parties assisting with web hosting, payment processing, marketing, and customer support.
- Business Partners: Select partners for legitimate business purposes.
- Legal Compliance: To meet legal requirements or respond to governmental requests.
- Policy Enforcement & Security: If we believe disclosure is necessary to protect rights, prevent fraud, or ensure security.
- Hiring Purposes: With applicant screening services or recruitment providers.
- Legal & Business Transactions: With legal advisors or in connection with mergers, acquisitions, or sales of company assets.
- Aggregated or De-identified Data: For analytics and research purposes.
Your Choices
Account Management
If you have an account, you may update or delete your information by contacting us at 816.255.3753. Some data may be retained for legal or business reasons.
Cookies
You can manage cookie preferences in your browser settings, but disabling them may impact website functionality.
Communications Preferences
To opt out of promotional emails, follow the unsubscribe link in our emails. Non-promotional messages, such as order confirmations, will still be sent.
Third Party Apps
Third party apps are used for the operations of the business and have additional privacy policies. Some data is shared between the apps and Q39, ie. transactions, reservations, etc. Data management for those apps is managed by the app developer and should be communicated directly through those platforms.
Additional Information for Users in Europe
If you are located in the EEA, UK, or Switzerland, you have rights regarding your personal data, including:
- Accessing, correcting, or requesting deletion of your data.
- Objecting to or restricting certain data processing.
- Requesting your data in a portable format.
To exercise these rights, contact us via the details below.
Contact Us
For questions or concerns about this policy or to request for your information to be removed or deleted, contact us at:
Q39 Midtown
1000 W 39th St.
Kansas City, MO 64111
Phone: 816.255.3753
Email: guestservices@q39kc.com
